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Blah, blah, blah. I know sometimes we don't want to read the finer print, but this allows us to know the expectations of each other so that we can have a safe and memorable event. Refer to General Policy for complete Terms & Conditions.
PLEASE READ ALL GENERAL POLICY "TERMS & CONDITIONS" AND "FAQ'S & FYI'S") CAREFULLY BEFORE USING ANY SERVICES PROVIDED BY POP UP PARTY MAGIC (PUPM) OR MS. PARADISE & PO. PRESENTS. THESE TERMS APPLY TO ALL HOSTS, CUSTOMERS, RECIPIENTS, CLIENTS, VISITORS, USERS, AND OTHERS WHO WISH TO ENGAGE WITH US.
POLICY, PRICING, FEES AND AVAILIBILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL SALES AND SERVICES ARE SUBJECT TO CASE-BY-CASE CIRCUMSTANCES FOR REFUNDS AND CREDITS. PUPM RESERVES THE RIGHT TO ADD, REMOVE OR MODIFY THESE TERMS WITHOUT FURTHER NOTICE.
BY ENGAGING WITH POP UP PARTY MAGIC, YOU HEREBY CERTIFY THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY ALL POLICIES, TERMS, FAQ'S, FYI'S, CONDITIONS, DISCLAIMERS & WARNINGS HEREIN, OUR INTERNET/SOCIAL MEDIA AND IN SUBSEQUENT COMMUNICATION, RATHER VERBAL OR WRITTEN.
Early booking ensures availability of desired party time/date, customizations, special ordering requests and avoids disappointment.
Most people book weekend parties 4 to 8 weeks in advance because these dates fill up quickly.
It takes at least 4 to 6 weeks to source items and design your custom magical experience.
Orders placed less than the recommended leeway are subject to only items available in inventory and/or local sourcing.
So, the sooner you decide that you want us to “POP UP” on you, reach out to us!
We recommend timely booking so that we may provide you with the quality service that we pride ourselves upon.
CAN BOOK UP TO 6 MONTHS IN ADVANCE
Some outsourced suppliers may apply expedited fees as well that will be passed on to the client.
In addition to a signed/accepted contract or invoice, full payment or a non-refundable retainer is required to reserve your event date. Retainers are not an additional fee and will be applied towards the cost of the event. A refundable Core Charge for incidental will apply for all parties and rentals.
DEPOSIT/RETAINER
1. Yard greetings and Delivery balloons- Without a party reservation- Due in FULL at the time of booking. With a party reservation- 50% retainer. Core charge varies.
2. Pop up parties, Event balloons and Picnics less than $500 - $150 non-refundable retainer due at booking. A refundable core charge ($75) applies.
3. All other parties and events greater than $500 - 50% non-refundable retainer due at booking. Subsequent payments can be paid based on your budget. A minimum "good faith" payment of at least $50 must be paid on the same date each month. A refundable deposit/core charge ($175+) for incidentals will be included in the final total. Throne chairs and dessert cart have a flat core of $75. A non-refundable cleaning fee applies to upholstered furniture.
A pre-event invoice will be emailed. Final RSVP headcount due (15 to 7 days); final payment must be made (within next 48hrs), or as stated in your contract. Always due on Tuesday by 12 noon. No additional changes can be made after this time.
4. Under Special Circumstances, if the 50% non-refundable retainer cannot be paid at the time of booking, you may opt to pay 33% of the total. The remaining 17% must be paid within 30 days in order to bring the deposit to 50%. After this, payments can be made as described in factor #3. Courtesy is only allowed for parties booked at least 90 days out.
Events are booked on a 1st paid-1st booked basis. In addition to the retainer, any outsourced rentals, special orders, customizations or personalizations must be paid at this time. This ensures price and availability of the items and ensures that customized items begin the production process to meet your event's deadline.
MAKING PAYMENT
INCIDENTALS
A valid driver's license and an ACH or credit card must remain on file in the event of incidentals. Allow seven (7) business days to evaluate your items upon collection. The client will be invoiced in the event of damages or loss and shall be responsible for any differences in costs. Refunds are processed at this time.
CLEANLINESS & PREPARATION. Location must be free of furniture, clutter, debris, pets, and pests. No exceptions. Please respect our right to a clean area. Whether its outdoors mowing the lawn, removing rocks, or indoors sweeping, mopping, or vacuuming- we greatly appreciate it!
POP UP PARTY MAGIC DOES NOT MOVE FURNITURE, DEBRIS OR ANYTHING.
SMOKING & PETS. For great health and safety of all guests, we WILL NOT rent to homes where smoking is allowed. Please do not allow pets, even service animals, into our slumber area and glampers. Items are "rotated rentals" and can cause severe allergic reactions to the immune compromised.
CONTACT. Please respect our right to set-up and collect with minimal interruptions and contact. Please keep children and pets free of areas during this time. Masks and Social Distance is required should interaction occur. (See Covid-19 Updates).
SERVICE AREAS, DELIVERY RATES & SERVICE MINIMUMS:
We are located in Dacula, Georgia (Gwinnett County 30019). The first 10 miles/minutes are free.
Immediate service areas: (Equal to or less than 15 miles/mins from HQ).
Surrounding service areas: (Greater than 15 mi/mins, but 30 mi/mins or less from HQ.) Lawrenceville, Snellville, Grayson, Auburn, Carl Bethlehem, Braselton, Winder, Russel, Whistleville, Loganville, Hoschton, Lilburn, Buford (30019, 30042 - 46, 30049, 30011, 30017, 30680, 30620, 30052, 30047, 30048, 30517, 30519, 30078, 30548).
We go those extra miles to: (Greater than 30 mi/mins) Snellville, Centerville, Loganville, Walnut Grove, Windsor, Youth, Willow Wind, Rosebud, Buford, Sugar Hill, Rest Haven, Suwanee, John's Creek, Arbor Trace, Lilburn, Mountain Park, Arrowind, Hoschton, Braselton, Pendergrass, Norcross, Doraville and Duluth (Select Atlanta and Stone Mountain zip codes are not all listed, 30039, 30052, 30024, 30518, 30047, 30548, 30003, 30010, 30071, 30091, 30026, 30029, 30340, 30096 - 99).
Feel free to inquire if your city is not listed here.
Locations greater than 50 mi/mins have $2,500 minimum purchase order.
Throughout Metro Atlanta and North Georgia, we service parties, corporate events and weddings.
Destinations around the globe? We're here! Contact us for distance travel availability and rates. Let us know when you're ready.
LOGISTICS ATTENTION: Please reserve a 4-hour window for most delivery and set-up processes.
ONLY STANDARD DELIVERY & SET-UP ALLOWED AT THIS TIME.
DELIVERY & COLLECTION TIMES
For Yard Greetings:
Most Pop Ups:
Slumber parties, glamping & other overnight pops:
Custom parties, micro weddings and others:
SPECIFIC TIMES are based on our daily logistics manifest. We stage our routes based on location and traffic patterns amongst other things. Please inquire about specific set-up/install times at booking.
COLLECTION usually starts 5 minutes after event end time. This usually takes half the time as set-up. Clients are financially responsible for delays. Party times can be extended. **All rental items must be surrendered at the end of the event, unless described otherwise in the service agreement contract.
* In rare occasions, we will ask that you gather items and place them inside of your garage or at the venue's entrance for collection by our staff.
OBSTRUCTIONS MORE THAN LIKELY WILL DELAY OR PREVENT SET-UP/ INSTALLATION. CLIENT IS FINANCIALLY RESPONSIBLE FOR ANY DELAYS IN SET-UP OR BREAKDOWN
These obstructions will cause fees assessed per minute or per 15-minute increments. Some items may not be included with set-up. We may abort the set-up or task. NO REFUND/CREDIT will be given.
ALWAYS HAVE A PLAN-B (BACKUP PLAN). Stay abreast of all imminent weather conditions. Contact us if it's likely that weather conditions will impact your event date. An indoor location, covered gazebo or other alternative within reason works great.
Delivery & Collection. For the safety of all, delivering, unloading and loading items during snow, thunder and lighting, extreme storms and windy conditions will be considered. We will not set up outdoors during these conditions and extreme temperatures.
Yard Greetings: Can be set-up/collected in gentle rain. See specific category below.
Glamping and tents: Glampers and tents are water-proof. Can be set up in gentle rain. See specific category below.
Outdoor movies: A Courtesy Refund of $75 will be issued. All other items can be set up indoors.
No refunds are given if your Plan B alternative is not available or not suitable. All other refunds and credits are issued on a case-by-case circumstances. See "General Policy" for details.
We encourage good ole common sense and respect for people and property. Please encourage your guest and community to do the same. Let's party and have a good time!
USE ACCORDINGLY. Please do not use our inventory for any other reason than its intended purpose. (Inquire if you're not sure).
OUTDOOR RENTALS. Most rentals are intended for indoor set-up. When outside, most items will need to be set up on a hard flat surface. (Your contract will detail). An Outdoor Cleaning Fees will be applied. Please secure items if you can to prevent damage and loss of inventory. Some electrical items may be brought indoors, while others should avoid pooling water.
YARD CARDS, GREETINGS & YARD BALLOONS. Even with precautions taken, mishaps can happen. Passer-byer's can tamper with things, destroy or steal them. Heavy winds and hail can destroy the presentation. Yard cards have sharp corrugated edges. Balloons may pop or shrink in extreme temperatures and sunlight due to their nature. There is no refund should things go awry.
SPILLS. We are human and spills do happen. We ask that you clean up any spills or messes as promptly as you can to prevent damages and invasions of insects and vermin, particularly with outdoor events. Avoid abrasive cleaners. Removal of debris and soapy water works best in most instances.
CURATED TABLESCAPES AND DINING EXPERIENCES. Please do not move items once we place them. Please do not place dishes in the microwave, oven or dish washer. Simply remove the food and liquid from our dishes using a cloth and place them back onto the table. Leave the dishes to us. **Take caution with wax and open flames. You will be charged for deep cleaning and damages.
MISSING & DAMAGED ITEMS. In some instances we may assess inventory on site upon completion of your event, while a complete assessment will be done within seven (7) days.
COMMUNICATION IS IMPORTANT. CLIENT IS RESPONSIBLE FOR ANY/ALL DAMAGED, MISPLACED or LATE ITEMS. YOU WILL BE INVOICED AND THE INCIDENTAL CORE WILL BE FORFEITED.
We stand by our SATISFACTION GUARANTEED COMMITTMENT. Every service is important to us, because we know just how important it is to you.
Purchased arrangements & balloon designs. If you are not satisfied with these items, inform us immediately and/or take pictures and inform us via email or text within 2 days. See "Balloon Policy" for details.
Yard cards & yard balloons. Inform us immediately. We can make our way back if time permits. DO NOT remove from the ground. Severe injury can occur.
On-site decorations and services. Dissatisfactions should be brought to our attention immediately. We will make reasonable changes until satisfaction, within reason. Resolutions may include reconfiguring or replacement of the product, providing another attendant at a later date free of charge, issuing a full/partial credit or refund, or adding additional décor to your event. Several images from multiple perspectives must be received within 3 days. *See "General policy: On-Site Changes" for more details.
Concerns after the party. Notify us within three days of your concerns. We may offer partial refunds or credits, based on a case-by-case circumstance. No allowance will be made if your concerns were voiced on social media or another public platform without conferring with us first. See "General Policy: Satisfaction Guarantee" for more details.
Please keep in mind, we will only offer products and services described in your contract /invoice. #You get what you pay for- plus a little sprinkle of magic dust.
WHAT ARE POP UP PARTIES?
These are "quickie" gatherings or parties for intimate or smaller groups. Packages are affordable and pre-designed. NO TWO CLIENTS ARE ALIKE SO NO TWO DESIGNS WILL BE ALIKE. We encourage clients to choose a theme, color preference, balloons, rentals and other details to give it your unique flair.
Elevated Pop Ups such as custom parties, yard parties, larger parties and Micro weddings require more planning, designing, decorating and execution. Design and/or planning fee applies.
WHERE CAN POP UP PARTIES TAKE PLACE?
In the privacy of your own home, park, lake, country club, wineries, neighborhood community room, hotel, church- you name it. Just make sure that the party space is clean and clear before we arrive. The client is responsible for obtaining permission and any permits required. OVERNIGHT RENTALS ARE ONLY ALLOWED AT RESIDENCES, SELECT PARTY ROOMS AND CHURCHES. DELAYED ACCESS FOR COLLECTION WILL RESULT IN ADDITIONAL FEES.
WHAT IF I DO NOT WANT ALL OF THE ITEMS INCLUDED IN A PACKAGE?
There is no reduction in pricing if items are removed from a package. Substitutions are very, very rare. You have the option to a la carte items and design a party to satisfy your specific needs. Browse through our website. See what we have to offer. Make a list and contact us.
CAN I RENT ITEMS AND DECORATIONS ONLY? DO YOU SHIP THE LOOK I WANT?
No. We are a FULL SERVICE Design & Décor company. We are not a rental company. We do not ship items, nor can they be picked up. We do not leave design items at your front door. We do not rent items unless they are part of a design or part of a reserved, "booked", event. Any rentals you select will be included in your reserved party.
BENEFITS TO YOU?
We want to make sure that your party experience looks how the client and our team envisioned it. Also, we can address any breakage or other issues that might arise during transport and set-up and work to remedy it. We want you to have just as much fun as your guests.
MARKETING, BRANDING, and SHARING. From time to time Pop Up Party Magic may take photographs of completed designs for the purposes of branding and marketing. We will not share these images when the face of you or your guests are featured without consent from the host.
We welcome your submission of images from your event. These images may be found on our website, blog and/or social media platforms. Images become property of Pop Up Party Magic for the purpose of marketing and advertisement.
We ask that you comment, like, share, follow, and post images from your event and/or send them to happy@popuppartymagic.com. Please state if you are the host, recipient or guest.
We will only accommodate and honor your FINAL RSVP head count. Some guests can be extremely sensitive when there are not enough accommodations to serve them. Please make reservations accordingly.
HOW CAN I MAKE SURE THAT PRE-DESIGNED "POP UP" PACKAGES REFLECT ME?
We never enjoy doing the exact design more than once. We’re always excited to see the magic we create when we work together. We're always inspired by a design to do something different with the next design. So, we’ll add more accent décor to our collection, implement different color, style, and texture tablecloths, linen, chair sashes, centerpiece designs, tent panels, sheets, table setting décor and more.
YOU customize it just for you by selecting your preferred theme, colors, adding balloon bouquets, garlands and columns, a lush Evergreen wall or other backdrops, colorful panels and lighting for cabanas, upgrading photo op backdrops to include glitter panels, and other rentals. Themed cakes and dessert or snack tables are always a blast for kids and adults of all ages.
We are a highly customizable décor company. We encourage unique designs.
WHEN DO I PROVIDE NAMES FOR PERSONALIZED ITEMS AT MY KID'S PARTY?
Some of our Kiddie Theme Party Adventures include personalized keepsakes for your guests. Depending upon the item, we may produce these items as early as 2 weeks before your event date. At this time, we will request, or please send us a final list of guest's names to be placed on the keepsake items. After this moment, or your final RSVP, changes cannot be guaranteed. You may incur additional costs and/or the issuance of the keepsake that was produced with the original name provided, considering time permits.
Sure! Notify us at the time of booking so that we may incorporate it into your design plan.
The backdrop/banner must include:
The string banner must include strings or extended material on the ends to attach it to your backdrop. No additional charges will apply.
Clips and other rental items may be required to secure the backdrop/banner aesthetically.
Always know that balloons are great to enhance any backdrop.
Our talented designers take pride in producing unique designs. We will only use the image as an inspiration to produce something just for you and within your budget.
Under some circumstances, rentals, props and other items, may be substituted with products of similar aesthetics and of equal or greater value. These substitutions may be necessary due to increased demand, especially during major holidays and peak seasons, or when items have been lost, stolen or damaged before your big day arrives and we have not had the opportunity to secure a replacement before your celebration date!
The artistic work provided will reflect current availability of designs, hardware and inventory; while complementing your desired style value, integrity, occasion, theme and/or colors and vibe.
We will work to ensure that colors of yard greeting displays and balloons (foil and latex) compliment.
We pride ourselves on creating fresh designs with each client. Therefore, what we present to you are not substitutions, but rather customized artistic work uniquely for you.
In additions to asking client not to sit or lean against inventory,
All of which may incur additional costs to the client depending upon the circumstance.
In addition to selecting theme, color, and adding balloons and rentals to make it your own, you can select a vibe for picnics and glamping. This refers to the aesthetics, or feel, that you want the experience to have. Picnics and glamping come 'chilled,' or as described with the theme. Feel free to catch your vibe.
PLEASE:
YARD CARDS, GREETINGS & YARD BALLOONS. Even with precautions taken, mishaps can happen. Passer-byer's can tamper with things, destroy or steal them. Heavy winds and hail can destroy the presentation or inventory. Yard cards have sharp corrugated edges. Balloons may pop or shrink in extreme temperatures and sunlight due to their nature. There is no refund should things go awry. Replacement costs start at $40 per item.
POP UP PARTY MAGIC encourages you to use caution and discretion when posing next to the display and taking photographs of your celebration day. We are not responsible if someone should trip on or over the electrical cord or other yard greetings.
SEE BALLOON POLICY FOR MORE DETAILS.
Is delivery included?
Pricing for each includes daily rental, installation and collection. Delivery is free within 15 mi/mins (whichever is less). Beyond 15 mi/mins there is a purchase order minimum and delivery rates apply. UPDATE: Due to increasing gasoline costs, a $5 gas charge will be applied to deliveries.
Do you gather balloons at collection time?
No, we do not. We detach and gather our hardware (when applicable). Balloons are yours to keep.
• Striking and disposal not included for balloons. Starts at $15 per bouquet. Must be reserved at booking. If services not acquired, we will remove our hardware and leave balloons at your property. If we are forced to remove from public places, we will charge $75 flat rate for incidentals and unexpected cleaning & removal fee.
Can I reserve only one yard greetings for an additional night?
No. Well, yes. All greetings must be reserved at booking to ensure availability. Last minute requests may not be honored. When multiple greetings are rented, ALL Yard greetings must be extended. If not, you will be charged for multiple days and multiple returns to your location to collect. (For each inbound and outbound trip)
Cancellations, Refunds & Credits
Please see General Policy for more details.
DELIVERY & COLLECTION TIMES
For Yard Greetings: Average 20 - 24 hour rental
Install - (AM) Expect between 6 am and 2 pm on the day-of. You will arrive home to a celebration on your lawn.
Collection - (AM) Expect the following day around the same time.
Extended time - See page for rates. Some Saturday set-ups may receive collection on Monday.
* On rare occasions, at our discretion, we may install the evening before your event.
* Exact set-up and collection times are rare. However, if we can adjust our schedule the rate is $40.
* Same day pick-up $25.
* If this is a gift or surprise, at least one adult in the home MUST be made aware we will be in their yard. No refund if we are denied access or requested to leave.
We define a lawn as an area of land covered with soil and grass, and maintained with a mower and other manicuring equipment. This is where we install Yard Greetings.
We do not install into mulch, shale, flower beds and hard surfaces. Much of North Georgia has shale slightly beneath the surface or can be very rocky.
Again, we stress, please water your lawn days prior to your celebration.
If you cannot drive a 6-inch screwdriver into your lawn, neither can we. We have techniques to work with slightly impacted lawns and can yield success, but we make no guarantees.
What type of custom message can I request?
You can say almost anything you like. Considering your lawn can accommodate the size of the design, inventory is available and other conditions are met.
You can always customize a greeting starting at $120.
Yard cards are fun in nature and meant to enhance your occasion. We cannot accept orders that contain lewd, disrespectful language.
Will I get preferred colors, graphics and foil mylar balloons related to my hobbies and special interests?
We do our best to provide your preferences, but we can only provide what's in inventory. Please give us sufficient notice so that we can possibly source and customize what you like.
As for yard balloons, foil Mylar inventory is constantly changing. But classic themes of rainbows, dinosaurs, unicorns, trucks and more are forever. The colors of latex balloons will coordinate with the foil balloon. *For specific foil balloons, we can consult about your options. Licensed character toppers will cost more. Starting $10+.
As for yard cards, check availability of inventory. If it is listed as "coming soon" you may include it on your BQII. If available, we will include in your design. If unavailable, we include the next best aesthetic alternative at the Designer's Choice. *For a custom yard card theme, please allow at least 2 weeks for processing. Starts $50.
It is our goal for all of your yard greetings to coordinate, be aesthetically pleasing and convey the message you desire to send.
If rain is forecasted within 4 hours of set-up time, we will contact the client to discuss earlier or later set-up/pick up times. Our goal is to get to you at some point throughout the day. We will set up in light rain, but we will not set-up in thunder, lighting, heavy rain or wind. See "More policies" above and "General Policy" for details.
Nope. Only helium bouquets are eligible for Same Day Delivery,
Indoor air-filled balloons last longer and allows more options when decorating. Most have been known to last for weeks.
Indoor helium balloons last less time, but can present a more fanciful display. Most last 48 hours before they began to deflate, due to environmental conditions.
Specialty balloons last 7 to 24 hours due to weight of their internal contents.
Outdoor usage varies. Wind, rain and sun may compromise the life and appearance of balloons. We are not liable for damages caused by weather or other factors beyond our control. Indoor use guarantees longer lasting balloons.
Yard balloon greetings displays last for 1 day. We use the highest quality balloons to ensure long lasting displays. They've been known to last multiple days.
If required, how do I remove yard balloon art?
To remove balloon yard display, carefully and simply pull up on the pole and then do the same for the stake underneath. Place our hardware inside or near your garage and give us a call. The hardware is rental. Balloons are yours to keep. Some foil balloons can be saved and reused.
Are balloons guaranteed?
Unfortunately, no. We do not offer any guarantees. We use the highest quality biodegradable balloons to ensure long lasting displays, but factors such as animals, weather, sunlight, temperature and how they are handled and displayed will affect their float time and life.
PLEASE DO NOT:
THEME, LICENSED CHARACTER AND SPECIALTY BALLOONS AVAILABLE. We house standard latex colors, general occasion Mylar and a limited supply of exotic colors and more. Licensed characters may cost more. Let us know what you need. Advance ordering required.
*Is there a set-up fee to install garlands, arches and other event balloons?
Please specify during booking if you desire to have event balloon arrangement anchored to a base, free standing, posted upon a backdrop or floating; placed indoors or outdoors. Some restrictions and fess may apply.
Indoor event balloons work great when secured onto a backdrop, dessert cart, poles or other objects. Free standing garlands may be secured with Command Hooks, not leaving any damage to walls. Standard indoor balloon set-up/installation is included in the cost. Some restrictions apply.
Outdoor columns and arches are secured with concrete weights to prevent them from toppling over or being blown in the wind. This additional fee will be included on your invoice.
No additional fees will apply unless other circumstances exist. (I.e., floating from a ceiling, elevated more than 8 feet, outdoor installation that has to be weighted down with sand weights, teetered, tied to structures, and secured by other means to make it wind and rain resistant, etc.)
Do you remove and take balloons away when the party is over?
We will remove balloons from our hardware. Our rental hardware wil be collected and balloons are yours to keep. Striking of balloons and disposal must be reserved at the time of booking. Fee starts at $25 per bouquet.
Selecting a Location. The client is responsible for selecting the location and getting permission for set-up. We ask that you provide a location at the time of booking.
Parks and public sites. Please do a site visit beforehand to ensure a good spot (google maps photos are not always up to date). Select a location that is easily accessible. We have a very large number of items that are involved with each rental, and if there are flights of stairs, elevators, or long distances involved we will not be able to accommodate you and/or there will be an extra fee that will either be charged before your party or taken out of your deposit afterwards.
Indoors. Please provide us with the dimensions and a photo of the set-up space ahead of time. If hosting in a hotel room, we strongly encourage that you do a site visit to ensure there is enough space.
Set-Up. We aim to have your picnic set up at least 30 minutes before event start time. We ask that someone be present to secure the location. Otherwise, you will be charged $50 per 30 minute increments.
Precautions. Absolutely no pets or smoking in the picnic space.
You will be charged for any evidence of pets and smoking. You will charged for wax residue. Please do not wear shoes on the plush rugs.
Preparing for pick up. Simply remove foods and liquids using a cloth or other soft material from our rentals. Please do not use flatware or knives. Let's avoid scratching. Dispose of debris accordingly. Place items back onto the tables. We'll collect and professionally clean.
Collection. Please inform us at least 1 hour prior should you decide to abort your reservation prematurely. Otherwise, we return for collection at said time. We do general cleaning of the area.
TWO COURSE MEALS include 1 main course plate, 1 salad/soup side plate or bowl, 3 pc flatware (dinner fork, dinner spoon & dinner knife) & 1 drinking glass. Please upgrade and add-on to suite your needs.
DINNERWARE includes plating for hors d'oeuvre/appetizer/tasting, soup bowl, salad, main course, bread & butter and dessert. Get up to 6 per guest.
GLASSWARE includes beverage/water glass (tumbler, mason jar, goblet). Wine glasses (stem and stemless), flutes, cocktail glasses and eclectic vintage goblets are upgrades. Flutes are recommended for dinner parties with toasting. Cheers!
OTHER-WARE includes tea cups/coffee mugs and saucer, which are included with tea parties or can be requested at cost. Also great for holiday gatherings.
PRODUCT CARE. Please DO NOT place our dishes in the microwave, oven or dish washer. Just remove all food (using a soft cloth; avoiding flatware) from our dinnerware and tablecloths and place items back on the table. WE DO THE DISHES! It's all on us.
LINENS. Nearly all linen napkins and tablecloths are included with place settings.
Standard- includes solid cotton and/or polyester
Deluxe- cotton and/or polyester prints, satin, cheesecloth, gauze
Premium- Satin rosette
Haute- Natural woven or burlap, fringe
Luxe- High end brands, exotic looks, macramé
**CANDLES. All open flame taper and pillar candles are for decorative purposes only. Votive and tea candles are included with all place settings and can be lit at no additional costs with mature supervision. Upon request, other candles that can be lit are available at cost. (See Add-on's below for details). Any damages caused by wax will result in replacement costs.
See "Curated Tablescapes" and "General Policy" for more details.
IDEAL FOR ALL GENDERS over the age of 6-7. Right about the age when they realize beds are for hanging out and sleeping, NOT jumping. A Pajama Jammy Sunshine Party is recommended for children ages 2 to 6. Memory foam mats are available. They can be included separate from the tents so little ones can jump around and jam on! Feel free to request co-ed themes.
ADULT SUPERVISION REQUIRED. Décor may include small pieces that can become choking hazards if removed and ingested. Tents are handmade of pine wood. Jumping and playing in bedding area can result in tents becoming broken and splinters impaling.
WE DO NOT RENT TO HOMES WHERE SMOKING IS PERMITTED. Even though we sterilize/sanitize our products, there is no guarantee that we can removes all allergens of smoking from wood tents/teepees and other materials. Let's protect everyone. Thanks.
**PLEASE DO NOT**
PLEASE DO:
SANITATION & HOUSEKEEPING are important. All items are cleaned and sanitized after each rental and inspected prior to rental.
THIS IS A BYOP EVENT!! Bring Your Own Pillow! For hygienic reasons, please DO NOT lay on our decorative/throw pillows or stuffed animals. Client provides pillow. Pillows available for purchase. Top sheet and pillow case available upon request. Cozier blanket or duvet available for rental.
ADULTS CAN JOIN IN ON THE FUN! Just let us know with advanced notice and we can make this fun for everyone. Full or queen bedding accommodations and indoor canopies will be provided in lieu.
CARPETS OR RUGS are strongly recommended to be placed underneath tents to prevent scratches and damages to hard floors.
Can kids eat in the tents?
If at all possible, please do not allow kids to eat or drink in the set ups. If there is any damage, stains, or missing items the replacement costs will come out of your deposit. Some snack ideas that most likely won't stain, pretzels, popcorn, gummy candy (aka nothing chocolate, powdered or greasy). Idea: put down a towel while they eat just in case!
Do we have to wash items before returning?
Absolutely, no. Please do not remove tent covers or bedding. We are responsible for laundering (wash) all items.
How much space is needed?
*Can tents and teepees be set up outside?
Yes, they can. But only on a veranda or deck. It must be on a solid, hard surface. Only air mattresses are available for this option. Rented rugs, mats and/or protective tarps must be beneath the bedding area. Not all themes and details are allowed with this option.
Glampers and tents are water-proof. Can be set up in gentle rain. Actually the glamping experience is soooo relaxing in rain. Glamper and tent will not be included indoors. A Courtesy Refund of $75 (glamper) and $30 (tent) will be issued.
What's the difference between a tent and a canopy?
Canopies include decorative curtains and/or fabric draping at the posts. While tents do not. Both can be adorned with flying balloon topiaries, flower and greenery garland, lighting and more.
What glamping experiences do you offer?
We offer glamping in a large 5M Bell tent and medium 3M Bell tent. We offer packages for a slumber party, picnic and kickback parties. You can add a glamper to a wedding, baby shower, or any outdoor event.
What else do I need to know about my Glamper?
Guest space. Please respectfully allow 8 to 10 guests for a 5M tent and 3 to 4 guests for a 3M tent. Exceeding capacity can cause damage to our inventory and result in replacement costs starting at $2000 plus loss of revenue.
HOUSEKEEPING IS IMPORTANT! You are outdoors with nature.
CLOTHING. The temperature inside varies. Always wear weather appropriate clothing.
GOOD VENTALATION. There are four ventilation holes on the top of the tent. For the 3m, there are four semicircular windows. While for the 5m tent has four rectangle windows. All door and windows are mesh screen with zipped canvas flap.
REMOVABLE GROUND SHEET. The PVC floor is connected to the upper cover via zippers. And it is totally detachable. Meanwhile there are toggles and loops to hold if you roll up the side walls to allow more air to flow in. Please let us know in advance how you would like your glamper presented.
ATTENTION RAIN! There is one little plastic cap for the metal spike of the door pole. If leaks exist, please make sure that the cover to the eyelet on the canvas is closed. (2) The zipper is not watertight. Please use the canvas skirt to cover the zipper to avoid the water leakage from zipper. (3) The first time the canvas gets wet it may leak, but it will shrink slightly and this should not occur again.
ATTENTION WIND! The glamper CANNOT withstands winds greater than 25-31 mph. Should this occur, vacate the tent immediately and get to a safe dwelling!
ATTENTION INCLEMENT WEATHER! We do not offer rental during extreme winds, heavy thunderstorms and snow. The tent may not sustain during these conditions and result in bodily or property damage.
FOR THE ENJOYMENT OF OTHERS, PLEASE
DO NOT:
DO:
Doing any of these restrictions will incur Deep cleaning fees, replacement costs up to $5,000, OR could result in the collapse of the tent or cause a fire; all of which can result in bodily and property damage and even death.
How much space is needed for installation?
The space needed for installation varies with each rental specifications. We offer different size tents and canopies. We also work with great vendors.
Large glampers (5m bell tents) are 16ft in diameter and almost 10ft tall.
Small glampers (3m bell tents) are 10 ft in diameter and almost 8ft tall.
Where do you set up glampers, tents and canopies?
We prefer to set-up in a flat, grassy area where the lawn has been freshly mowed and the soil has been moistened within the recent 48 hours for easier installation (not less, muddy areas are not ideal).
This area should be free of rocks, stone, sharp twigs, tree roots, animal waste, debris, etc. This could cause damages to the floor of our glampers and give you a very unpleasant experience.
On rare occasions we may set up on a surface like a driveway or solid surface. This will require rental of 30-pound sand weights. Glampers require 15 (fifteen) 30-pound sand weights or more. Starting at $175. Tents, canopies, and cabanas require 14 (four) 30-pound sand weights or more. Starting at $50. You will also be responsible for the set-up costs.
We will not pitch poles on hard surfaces or in rocky terrain. Please note, much of North Georgia has shale underneath it's surface. Please check before booking.
Please select a location prior to booking and acquire permission and any permit before booking. Notify us of any changes prior to final RSVP.
PLEASE DO
• Turn off sprinklers and other irrigation systems to prevent damage and replacement costs.
• Refer to Do's & Don't for more information.
You will be held financially responsible for our property damages, respectfully we are not liable for any bodily injuries caused by the Client or associate's failure to follow rules.
BY MAKING PAYMENT, PLACING ORDERS, OR RECEIVING PRODUCTS, THE CLIENT AGREES TO TERMS FOUND IN OUR GENERAL POLICY AND WITHIN THE SERVICE CONTRACT & GENERAL CONTRACT
· The Client agrees to review the complete contract/invoice for accuracy. The event will include services and items listed. Inform us of any discrepancies immediately.
· The Client agrees to provide accurate and complete information at the time of booking, or upon acknowledgement. Failure to do so may affect circumstances and result in additional fees or our inability to honor your celebration. No refunds or credits given.
· The Client acknowledges that cancellations must be made via email, followed by a live telephone call, and are not official until we reply with email acceptance. Refunds and credits applied on a case-by-case basis.
· The Client agrees to make timely payments and final payment/RSVP within 15 to 7 days prior to the event date, (48 hrs after), or as described in the contract. Failure to do so could result in loss of event date, loss of funds and other administrative actions. * Yard greetings and delivery balloons must be paid in full at time of booking.
· The Client agrees to grant both the delivery team and design team access to party location on said date for set-up/installation/collection at any time for said purposes. Delay costs apply per minute. We reserve the right to abort a job if delays go beyond 30 minutes. No refunds or credits.
· The Client agrees to have an authorized person over the age of 18 present at time of set-up/installation/collection, b) agrees to compare rental items against their contract, invoice and/or email updates, inspect for accuracy (style, size, color, quantity, etc.), and inspect the design aesthetics, lay-out/floor plan and all presentation details, c) observe its good condition and return property in the same condition upon collection. (Ordinary wear and tear accepted.), d) and inform our staff within 24 hours of any dissatisfactions or discrepancies.
· The Client agrees to prepare the space for our set-up and/or delivery. We will not remove anything, including people. Your Service Contract will include proper care for your service. Failure to do so could result in delays, longer breakdown time, all of which would be at additional cost to the client.
· The Client acknowledges that rental items and décor are “rotating products” and are rented on an “as is” basis. We inspect all items prior to usage, but slight imperfections or wear from prior use may be evident. There is no warranty that rental items are free of any defects. There are no warranties of fitness, either expressed or implied. No refund or credit provided for unused items.
· The Client agrees to trust the design style and aesthetics of POP UP PARTY MAGIC & MS. PARADISE & PO. PRESENTS. All designs include a design fee. Substitutions are rare. If we must, substitutions will be of equal or greater value and appearance. The client understands that all images are inspirations. We pride ourselves on providing a tailored design with each client. No refund or credit issued.
- The Client understands that NO PETS OR SMOKING is permitted with our rentals. We will vacate locations that smell of smoke upon arrival. Funds are forfeited. Rentals that smell like smoke or evidence of pet hair will incur $300+ cleaning fee.
· The Client shall be responsible to ensure that all precautions are taken to avoid injury to persons, damages to our rental property and is used as its intended purpose. The Client is responsible for all loss or damage to rental items from the time of delivery to collection. * A refundable Core Charge for incidentals will be applied to all services. Funds are refundable electronically within 7 - 10 business days after all items are returned in the same condition they were rented out in. Should mishaps exist, the client will be invoiced for the missing/damaged items. *A valid driver’s license, credit card and/or ACH bank information must be on file for incidentals and late fees.
· The Client assumes responsibility for guests and responsibility for injuries to persons or damages to property, and releases POP UP PARTY MAGIC harmless for any and all claims, of whatsoever nature, arising out of use of the rental equipment while in their custody. In the event that the release and hold harmless as contained herein is held unenforceable for any reason, customer herby agrees to a limit on any damages claimed by customer to the total paid to POP UP PARTY MAGIC for services.
· The Client agrees that in the unlikely event that PUPM is unable to provide services due to illness, injury, and/or other unforeseen circumstances beyond our control, we shall work in good faith to find and refer The Client to a replacement rental or design company. If such a situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all fees received for the design & decor service.
· The Client understands that PUPM is not responsible for power outages, 3rd party delivery/service delays, acts of God, acts of nature. No refunds or credits issued.
· The Client, or lessee, acknowledges that ALL ITEMS ARE RENTAL with the exception of balloons and personalized products. The Client agrees not to loan, sub-let, sell, relocate to another location or any other manner disposed of our property. The client agrees to be liable for any loss or damages of said equipment by reason of fire, theft, or any other cause. All rentals must be surrendered at the end of the event, or according to the contract. Rental items are not for sale. Damaged items are not for sale.
· The Client acknowledges that photos will be taken of designs and decor set up at your venue. Images may be displayed on our website, social media platforms or used for marketing purposes only. Our 'signature' will be placed in your lawn and visibly at your event for marketing purposes.
· The Client acknowledges our EXCLUSIVITY CLAUSE. Due to the professional level of our designs and integrity of our business, POP UP PARTY MAGIC or MS. PARADISE & PO. will be the exclusive, or “sole” Design & Décor vendor OR Balloon artist for your event. Any designers will be direct employees or sub-contractors of PUPM. Exceptions are described in General Policy. This protects our professional reputation and ensures uniformity throughout the event/party.
· The Client agrees to pay attorney fees, collection fees, court cost, loss of use and any other expenses we might incur to enforce collection, to preserve or enforce rights under this contract. The Client agrees that dispute resolutions are subject in the jurisdiction to the laws of the State of Georgia (Gwinnett).
· The Client agrees to ensure that all guests/users (and users’ guardians) sign liability Waivers upon usage and participation.
- The Client understands that images taken of designs will be used for marketing purposes. We may use your information to correspond with you and send email marketing communications.
HOLD HARMLESS PROVISIONS. The client, responsible billing party, agrees to indemnify and hold Pop Up Party Magic harmless from any and all claim, actions, suits, proceedings, costs, expenses, fees, damages and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Client hereby releases and holds harmless PUPM from injuries or damages incurred as a result of the use of the leased equipment. PUPM cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Client also agrees to indemnify and hold harmless PUPM from any loss, damage, theft or destruction of the equipment during the term of the lease and any extensions thereof. The client assumes all risks inherent in the operation and use of the rented equipment by themselves and anyone else. The renter assumes the entire responsibility for the defense of, and to pay indemnity. And hold us Harmless from, and releases us from any and all claims for damages to property or bodily injury (including death), or loss of time and inconvenience resulting from the user possession of rental equipment, whether or not it be claimed or found that such damage or injury resulted in whole or part from our negligence, from the defective condition of the rented equipment or form any cause.
SIGNING THE CONTRACT AND/OR MAKING PAYMENT ATTESTS THAT YOU ACCEPT THE SERVICE CONTRACT (INVOICE), GENERAL POLICY, AND TERMS & CONDITIONS. Any amendments must be made in writing. Your invoice may not include all contract details. Both tangible and electronic email signatures are acceptable.
POP UP PARTY MAGIC IS HONORED TO SHARE IN MAKING YOUR EVENT A MAGICAL EXPERIENCE. THANK YOU.
RESERVATION OF SERVICES.
Your party/event is not reserved, “booked”, or “secured” until (a) a contract has been signed and either (b) FULL payment made, (c) a non-refundable retainer/deposit made, (d) a HOLD-THE-DATE Reservation has been made or (e) as permitted and described otherwise by Administration in your contract.
ADMINISTRATIVE SERVICE RETAINER.
Booking your appointment requires administrative efforts including, but not limited to: scheduling your delivery/set-up/install with skilled and waged staffers, planning and preparation labor and time, researching, shopping, ordering, shipping & handling, purchasing and reserving inventory (with fees), graphic art fees, software licensing, development of lay out, floor plans, design planning, customizing and personalizing items, securing a time slot that blocks other potential clients from booking, reserving a time slot and space on our truck or van, financial institution/banking fees, overhead costs, and securing inventory for your event.
We are a locally owned boutique company and only accept up to 4 events/7 yard greetings per day, depending upon the volume. This allows us to devote our attention to detail and provide you with extraordinary services. Once the contract is signed, we will reject any other opportunities from potential clients to book with us. Therefore, the non-refundable ASR is included in all reservations. This is NOT billed as an additional cost.
HOLD-THE-DATE
Reservation fee gives you the comfort of knowing that you have secured your event date while we work out details. This non-refundable $100 fee is NOT an additional cost should you decide to book with us. It will be applied to your final invoice. It can be made through Zelle with the number/email provided upon our direction to take this action. The service contract agreement must be signed within 72 hours of receipt or the HOLD-THE-DATE Reservation forfeits. Contracts signed after expiration will be subject to availability of scheduling and other variables described in “Late Payments.”
RUSH FEES
Can be booked up to 6 months in advance.
Some outsourced suppliers may apply expedited fees as well that will be passed on to the client.
PAYMENTS
Taxing. All goods/product transactions are subject to local and Georgia sales tax, while there are no sales tax for only services rendered, unless inventory is sourced. See 'Methods' below.
Customized and personalizations. Payments for most customizations must be paid in FULL at the time of request and are rental property of PUPM. Payments for all personalized products must be paid in FULL at the time of ordering and are keepsake purchases.
Relative fees such as Rush fees, outdoor cleaning fees, and others may apply.
Full/Retainer/Deposits. *Yard greetings and delivery balloons must be paid in FULL. *Retainer for parties with totals $499 or less is $150. All others require 50% of the event’s total. Special circumstance retainer of 33% with installation payments can be made with approval.
*In addition to the retainer/deposit, any outsourced rentals, special orders, customizations or personalizations must be paid at booking. This ensures price and availability of the items and ensures that customized items begin the production process to meet your event's deadline.
Installment payments. Under Special Circumstances, 33% of the total can secure booking. The remaining balance (17%) of the 50% required deposit must be paid within 30 days. Subsequent monthly payment installments can be based on your budget. This offer is only for events booked at least 90 days out. Please note, a $50 good faith minimum is required monthly on the same date the original contract was signed. Inquire within.
Core Charge/Incidental fee is refundable and applied to all services. Upgraded rentals vary per item. This covers any potential incidentals (losses or damages) and is in addition to the overall subtotal. All monies must be paid in full before the event can take place, and/or before the client can take possession of the rentals. Should the client decide not to pay the upgraded rental core charge, the item will not be included in the event and no substitution will be provided. *Funds are refundable via electronic funds within 7 -10 business days after all items are returned and inspected for stains, damages, absences and other mishaps; and are returned in the same condition they were rented out in. * Should mishaps exist, the client will receive images, or lack thereof, and be invoiced for the missing/damaged items. Repair, cleaning and/or replacement fees may apply. We will forfeit the core charge, collecting no more than $300 for incidentals. If a balance remains, it shall be payable within 30 days. A valid driver’s license, credit card and/or ACH bank information must be on file for incidentals and late fees. *See "Attorney & Legal fees" below.
Final Payment and RSVP count
is due 15 to 7 days before the event date. At which time a Pre-event invoice will be emailed. If your count decreases, no adjustment in pricing will be made. If the count increases or if changes have been made, the amount will be added. Payment is then due within 48 hours of the invoice (always on Tuesday by 12:00 pm (noon)); or as described in the contract. After this, no additional accommodations can be made. We reserve the right to cancel an event and forfeit if not paid in full at this time. *Yard Greetings and Delivery Balloons must be paid in FULL at time of booking.
Again, review your invoice for accuracy. Your event will only include services/items listed. Inform us immediately of any discrepancies. *All changes are based on availability.
LATE, UNCLEARED, INSUFFICIENT, UNPAID INVOICES or ABSENT PAYMENTS can lead to (a) your event date not reserved and loss of an original booking date, (b) HOLD-THE-DATE reservation expiring and loss of fee, (c) release of reserved event delivery/set-up date/time becoming available to others for booking, (d) loss of any applicable discounts or special promotions, (e) loss of original pricing due to possible market increases of supplies and/or services, (f) delay in the production of customized and personalized products, which could result in delayed turn-around-time not within the timeline or before deadline, (g) a new contract with current pricing may need to be drawn, (h) a $50 Reinstatement fee to reschedule the event date/time based on availability and (i) ADMINISTRATION CANCELLATION AND LOSS OF FUNDS. The event will NOT take place if ALL payments have not been made according to contract.
PAYMENT METHODS.
You will receive an invoice with directions to make your safe and easy payment via (1) Paypal link, (2) Zelle using a phone number/email provided at this time, (3) corporate checks made payable to AABRA CADABRA EVENTS or (4) Cash. Visa, MasterCard and Discover accepted with 3% processing fee per transaction.
No Cashapp, Apple Pay or personal checks accepted. All funds/checks must be cleared by the due date, otherwise the event is subject to “late payment” variables.
NSF/Returned checks will incur a $35 banking fee per transaction. Afterwards payments will only be accepted via Zelle or cash. Your event may be subject to late payment variables.
Credit/debit card charge-backs will be fought vigorously. This admin. fee starts at $100 and subject to increase if a vigorous fight ensues. Hourly rates likely apply.
DEALS & SPECIALS
are offered as monthly promotions on our home page banner. From time to time subscribers may receive emails with special offers. We offer referral discounts. There may be coupons featured on internet sources. We collaborate with vendors and employ a team of talented staff whose time and skill are greatly respected. Therefore, we do not haggle or “wheel and deal” prices. Our team will create something you will love that’s well within your budget and more than you could have imagined.
GRATUITY
Our drivers, designers and staff love tips! Tips are never expected, but they are always appreciated. Feel free to give them a little something extra for providing excellent arrangements and quality services. However, for events where attendees are hosting or serving, parties with up to 10 RSVP will include a 8% gratuity; 13% if RSVP exceeds 10; 18% if RSVP is 25 or greater.
PERMITS & ORDINANCES
Many parks and other locations require permits. The client is responsible for, securing venue, lodging, obtaining permission and all necessary permits. The client must provide us with a written copy of all rules and regulations, permissions and permits of the event site PRIOR to securing our services. This helps to better service your event and prevent disappointments. *The client is responsible for checking local ordinances, including HOA. We will discontinue and abort the premises should related matters arise. The host/billing party will be held liable for any fines and/or penalties in this regard. *No refund provided if we are requested to abort services and vacate the premises.
DELIVERY
Delivery & Pick-up (Collection) are included as 1 round trip fee. Our vehicles must be able to park in close proximity to the entrance of the event space to ensure a prompt and efficient process. The area must be safe and well lit. For events that require the client’s responsibility for break down, items should be ready for pick-up at the contracted space and time.
Delivery/Collection Rates are based on, including, but not limited to, the distance (travel time/mileage) of your event from Dacula, Georgia; the day of week, time of day, *peak times, parking and tolls, the total amount of the order, the size of the event, the quantity and size/weight of items, the number of staff needed to successfully unload/load, the transportation mode required; circumstances if additional trucks, equipment and skilled labor are required, ground floor delivery is not accessible, the presence of long ramps, stairs, elevators, etc., excessive walks over 25 ft from the parked vehicle to the entrance will affect the rate. Discovery of said circumstances at the time of delivery will result in additional fees, delayed delivery and set-up, certain items to remain on our truck/van and not be a part of your design & décor (with no refund), and/or a non-refundable Administrative Cancellation.
Delivery times are not exact times. We generally arrive 2 to 4 hours before your event start time. We aim to have you set-up at least 1 hour before your event start time. We will contact you via text 24 hours before to confirm details. A designated representative over 18 years of age must be present.
Service Areas & Delivery/Service Minimums are based on the total of rental items; less fees, personalizations, set-up/installation/ breakdown, delivery/pick-up, and taxes. We are located in Dacula, Georgia (Gwinnett County). We proudly serve:
Immediate service areas (equal to or less than 15 miles/mins from HQ): Dacula, Lawrenceville, Auburn, Carl, Grayson, Whistleville - (30019, 30042 - 46, 30049, 30011, 30017, 30680)
Surrounding service areas (greater than 15 mi/mins, but 30 mi/mins or less from HQ): Bethlehem, Loganville, Lilburn, Snellville (30017, 30078 only), Braselton, Buford, Hoschton - (30620, 30052, 30047, 30048, 30517, 30519, 30078, 30548).
We go those extra miles (Greater than 30 mi/mins, but 50 mi/mins less) Snellville, Centerville, Loganville, Walnut Grove, Windsor, Youth, Willow Wind, Rosebud, Buford, Sugar Hill, Rest Haven, Suwanee, John's Creek, Arbor Trace, Lilburn, Mountain Park, Arrowind, Hoschton, Braselton, Pendergrass, Norcross, Doraville and Duluth (30039, 30052, 30024, 30518, 30047, 30548, 30003, 30010, 30071, 30091, 30026, 30029, 30340, 30096 - 99).
Feel free to inquire if your city is not listed here.
Locations greater than 50 mi/mins have $2,500 minimum purchase order.
Metro Atlanta & North Georgia can enjoy our party services, corporate events and wedding.
We are also here for your destination experience around the globe. Contact us for distance travel availability and rates.
Long Distance areas. Travel time, lodging and other expenses will affect these jobs. Request specific quote.
Gated communities and points of entry should be accessible. Please provide any gate codes, inform doormen, personnel at points of entry, and ensure our delivery is smooth. We will notify the host/recipient if this obstacle presents. No refund will be given if we cannot gain entry.
Wrong Address- Please check the accuracy of the address. We will notify the host/recipient if this obstacle presents. We work on a very tight schedule and charges for delays and additional fees may apply. No refund will be given if we cannot complete the service.
Live animals. Please remove all live animals no matter how gentle. We will abort the premises. No refunds will be given in circumstances where staff are uncomfortable with its presence, cannot complete the service and/or if any animals prevent installation, set-up or delivery.
Danger and threats. We are committed to following all CDC Covid-19 protocols and producing a mutually respectful and safe environment. Our staff will follow protocol, (See Covid-19 Updates), including wearing masks, sanitizing and social distancing. We appreciate zero to only a small number of people present and minimal interruptions during set-up and collection. We will continue these measures when serving as an attendant/host during your outdoor party. Please encourage guests to take same protocol.
If staff feels endangered or threatened by the hosts, the guests, animals, or other environmental factors, we will abort the premises and get to a safe place. Law officials may be contacted in extreme circumstances.
We will notify the client if the environment does not appear committed. In some instances we may abort the location. No refund will be given. Please encourage guests to facilitate a safe and friendly environment; as we treat each other with respect and dignity and have fun.
Potential Dangers. We will inform the host if installation or set-up could potentially cause damage or injury to us, our property, to you, your property or your guests; or should we discover a potentially hazardous situation. We will abort the task and no refund will be given.
PARKING and TOLLS PUPM not responsible for parking and tolls. Please make sure that we have free and easily assessable parking for installation, delivery, set-up and pick-up. If we are subject to these fees, we ask that you inform us at the time of booking. A parking flat rate of $25 will be applied to your quote for round trip services, due to the possibility of our departure and return multiple times. Most areas we service are local, however, should we service an event that requires commute on the interstate, a flat rate of $25 per vehicle, depending on volume of event, will be applied at the time of booking. Metro Atlanta traffic is a beast and we will use Peach Pass lanes and HOV lanes to service you. We also may be traveling in multiple modes of transportation.
SET-UP & BREAKDOWN
These measures are designed to keep both our staff and your party safe and allows us to work in our "designer zone."
Set-up/Install Rates are based on, but not limited to: the number and weight of items included in the rental, the number of attendees required for a successful process, where items are positioned throughout the event space (presence of ramps, elevators, etc.) and the complexity involved to assemble and set-up/install. Standard rates start at $100 per hour. Circumstance rates start $150 per hour if ramps, elevators and pacing greater than 50 feet is involved in the set-up process and other complexities. Rates are rounded up to the nearest half hour. Rates increase on Sunday, after before/after business hours and during peak times. ONLY STANDARD SET-UP/INSTALL & BREAKDOWN ALLOWED AT THIS TIME. *Yard greetings and some packages include set-up/breakdown. In which case, set-up/breakdown will only be added if installation is not standard and requires additional tasks or if additional items are added (to the party).
Late/Delayed Set-up. If we are hindered from prompt set-up upon arrival, $50 will be added per every 15 minutes ($10 for yard greetings) until our actual set-up begins. This covers our Unexpected Rushed efforts to complete your set-up/installation as promised in your contract. This includes delays caused by third parties which affects our ability to complete set-up. To protect our integrity, we will NOT continue set-up/install while guests are arriving or entering. Depending upon case-by-case basis, some items may not be included, set-up may be reversed or aborted. We may abort a job if delays go beyond 30 minutes. No refunds or credits issued.
Set-up Windows. Process generally begins approximately 2 to 4 hours before the event start time, although on rare occasions, we may request to arrive earlier, sometimes the evening before. We aim to have your set up complete at least 1 hour before event start time (picnics 30 mins). Set-up after 6pm are rare and may be subject to additional fees. Set-up may involve a delivery crew arriving prior to the design team within a 4 hour window.
Set-up on Location/Venues. The client is responsible for checking with locations/venues (parks, clubs, etc.) for our services.
Set-up at Residences. The client is responsible for checking with local ordinances regarding hosting a party/event at a residence, including HOA. If this is a temporary rental property (i.e., Airbnb), the client must provide written permission, including contact information, from the homeowner or authorized leasing agent.
Set-up Cleanliness. Location must be free of clutter, debris, pets, and pests. No exceptions. Please respect our right to a clean area. Please prepare the space appropriately prior to our arrival. Whether its sweeping, mopping, or vacuuming- we greatly appreciate it! Not doing so could result in an Administrative Cancellation, including loss of deposit.
Set-up with Outsourced rentals. If our balloon garland or other décor is being attached to outsourced rental equipment and furnishings, we ask that you schedule arrival and completion of their set-up before PUPM arrives and begin our process. The client is responsible for any delays caused by outsourced rental companies. This delay may result in delay costs or the item not being attached or provided by PUPM. There is no refund if time does not permit us to set-up/install items in a timely manner before the event start time.
*We will abort services if we are prevented from set up or requested to leave. No refunds or credits issued.
PARTY/EVENT TIME
Most Pop Up events have a Standard party time of 4 hours. The entire 4 hours is yours to party! Set-up and breakdown times are on us. Extended time is available.
*On-location (i.e., clubs, play centers, etc.) complete time is 5 hours, which includes, set-up, party time and collection.
Reserving extended party time or beyond 7pm must be made at the time of booking to avoid increased rates and ensure availability.
Final RSVP extended time requests made at or after will incur a Rush fee and will incur the following rates based on, including, but not limited to, availability of staff, the day of the week, the time of day, the proximity to peak season, etc.
Events unforeseeably extended beyond 12 Midnight. Should this occur (a) fees start at $250 per 30-minute increments, (b) should we have to depart and return the following day you will be responsible for (1) any fees applied from the contracted end time to the time we were informed of your request to extend the event, (2) tiered breakdown fees, (3) a Next Day Collection fee (round trip commute $3 per mile) and (4) depending upon the time of day we are allowed access, a DAY 2 rental rate will apply.
Next Day Collection. Inquire within. Day of the week, location and size of the party affects this rate.
REQUESTS FOR EXTENDED TIME AND NEXT DAY COLLECTION MUST BE PAID AT THE TIME OF BOOKING, AT THE TIME OF REQUEST AND IS BASED ON AVAILABILITY.
Please note: you will be responsible for extended party time and late night collection tiered rates.
Multiple Days of Exhibition for weekend celebrations, tradeshows, expos, grand openings, photo shoots and other events are available. Request a quote.
Residential Weekend Collection on rare occasions, in special circumstances, you may not have pick up on the same day. You may be requested to have all items packed and arranged in your garage for a Sunday or Monday pick up after your event. No late fees or next day fees will apply. Enjoy!
BREAKDOWN/COLLECTION
Generally takes about half the time of set-up and will be rounded up to the nearest hour. We ask that you end your event promptly. We will begin our breakdown process 5 minutes after your contracted event end time. All outdoor events will begin the breakdown process at least 1 - 2 hours before sunset, unless agreed upon otherwise in the contract. We appreciate a safe, well-lit parking area that is in close proximity to the entrance.
Tiered Breakdown/Collection Fees. Some services include breakdown, as stated in the description.
Collection steps. Just allow the same access for collection afforded to us during set-up/installation. We will not remove anything, including people. Please end event promptly so that our process can begin.
Parties & events- All rental items should be free of wax, food, debris, and outsourced rentals. DO NOT wash or launder rental items. Simply discard debris and arrange items in the manner they were at the time of set-up, unless we request otherwise. (See Curated Tablescapes for more details). Separate chair sashes from chairs/covers and place onto table. Please do not remove our centerpieces and other décor. Items are delicate and can break if mishandled or cause bodily injury. This allows us to easily assess for incidentals. *On rare occasions, you may be asked to place rental items at the garage for swifter collection.
Yard greetings- Just allow the same access for collection afforded to us during installation. Balloons will be left at the residence if striking services were not secured. On rare occasions you may be permitted to remove yard balloons. Please use utility gloves and be cautious. Simply just pull up on the pole, then remove the stake from the ground. Place the hardware inside or near the garage and call to arrange pick-up. Balloons- will be left at the residence if striking services were not secured. In parks and other public places, we will remove balloons with an On-site Striking fee applied, unless venue staff or others agree to discard via text message agreeance.
Failure to do so could result in delays, longer breakdown time, all of which would be at additional cost to the client.
Balloon striking and general cleaning services are for hire when booked in advance. Fees start at $15 per bouquet, $50 per arrangement design, and included with hired Cleaning services starting at $100/hr. Last minute on-site Striking fee will add $25 to this cost and may be not available.
ONLY STANDARD DELIVERY & SET-UP ALLOWED AT THIS TIME.
STANDARD DELIVERY & SET-UP: Delivery paces start from our parked delivery vehicle (garage, loading dock, driveway, etc.) TO the point where items are placed (either indoors or outdoors). 25 ft/paces is standard. *Set-up starts from the point where items are placed down TO the various points where items are placed to decorate the venue. 50 ft/paces circumference is standard. *Exceptions made for quickie Stay-cations in hotel rooms and buildings with set-up location above ground level.
FULL DELIVERY & SET-UP: Additional costs apply where (1) stairs, elevators, lifts and paths are required to be maneuvered (to the top floor of a building, through a house, to the backyard, etc.) and (2) delivery exceeds 25 ft and set-up exceeds 50 ft in order to complete the delivery and set-up process. Please request the usage of moving/freight elevators if available.
ACCIDENTAL BOOKING
Ensure that you are booking with the correct date, address and times. Please notify us with the correction as soon as you discover that an error was made. No refunds will be given if there is a mistake and we cannot accommodate your correction, which is based on availability.
CHANGE REQUESTS
must be made via email and must be agreed upon by both parties in writing. Requests are best honored when made significantly in advance. A $30 Contract Revision fee will apply and must be signed within 24-hrs or the original contract will remain effective, and the $30 fee will be applied to final bill. *If honored, all additional fees must be paid and cleared at the time of request.
Change of Date and/or Time- Please use: Subject: Change (#) / (last four digits of cell phone number used at booking / last name, first initial, event title).
Change of Venue or Location - Please use: Subject: Change (#) / (last four digits of cell phone number used at booking / last name, first initial, event title).
Acceptance is based on several factors, including, but not limited to: size of the new venue, location proximity to HQ and from the original reserved location, staff availability, etc. If this request can be honored, additional fees may apply to cover (1) new site visits, (2) a Re-Design Fee $50 (for a new floor lay-out and design plan), (3) Rush fees (made within 72-hrs starting at $100; day of event starting $200), (4) potential change in delivery and set-up costs. No refund if cannot be honored.
Changes to Order/Services - Please use: Subject: Change (#) / (last four digits of cell phone number used at booking + last name, first initial, event title).
In cases where the new order total is greater, you will be responsible for the difference. It is rare that a contract be re-written with a quote reduction. However, a reduction courtesy is only allowed if change is made within 72 hours after booking, and event is greater than 45 days out.
Changes at or around Final RSVP Head Count -The final RSVP head count is required 15 to 7 days prior to the event total, depending upon the size and type of event (see your contract for details). After this, no changes can be made.
Please consider that fees and costs, including but not limited to: a balloon re-stocking fee, cost of customized items, perishable items (food, fresh flowers, etc.) and any items purchased specifically to make your event successful may not be reduced in the quote. * It is rare that a contract be re-written with a quote reduction. There is no guarantee that inventory, time, staff and other features may be available to support the change.
CANCELLATIONS & REFUNDS
Cancellations can be requested for any reason and must be made via email and followed by a live telephone call to inform us of the request. The cancellation is not official until we reply with email acceptance. Text messages are not official notice. PUPM has the right to refuse service or cancel an event for any reason without liability.
Please use: (Subject line:) Cancellation/ (last four digits of cell phone number used at booking + last name, event title).
BUYERS REMORSE
As a courtesy, should you decide within 48 hours of booking that you do not want to continue services, the full retainer, less $150 BR-ASR will be issued. This courtesy only applies with events booked/cancelled 90 days or greater before the event date. * Photo booth, Yard Greetings, Delivery balloons and Event balloons receive full funds if booking/cancellation made within 24 hours.
FORFEITURES
ALL cancellations forfeit the non-refundable Administrative Service Retainer (generally 50%). Costs for personalized items, customizations, sourced inventory, Hold-The-Date fees, site visits, D&D Services, third party items/services, or any other applicable fees will be forfeited. Design & Décor services will be deducted at the cost of $75 to $100 per hour, based on the service package acquired. In which case, a log can be requested. Each cancellation is based on case-by-case circumstances. Cancellations based on calendar days.
Parties & Events greater than $2000, cancelled more than 45 days are subject to a refund; 45 days or less are subject to credit only.
Parties & Events less than $2000, cancelled more than 30 days are subject to a refund; 30 days or less are subject to credit only.
Final RSVP Head count. All funds will be forfeited for services cancelled at this time or afterwards. Special circumstances may warrant credit.
Photo booth, Yard Greetings, Delivery balloons and Event balloons w/o a reserved party - Cancelled greater than 10 days are subject to a refund; 10 days or less are subject to credit only.
Photo booth, Yard Greetings, Delivery balloons and Event balloons with a reserved party - Can be cancelled at any time. No refund will be given. Credit can be used only towards services with current booked party/event. Based on availability.
REFUNDS
will be issued within 7 to 10 business days of the cancellation acceptance via electronic funds. A statement will be sent via email. Refunds using Zelle will not incur any service charges. A 3% processing fee will apply for refunds using Paypal and credit/debit cards.
CREDITS (Rescheduling)
will be issued within 7 to 10 business days of cancellation. A statement will be sent via email. The credit can only be used by the client towards a party, event or goods/services.
(a) The Client has 30 days to reschedule an event/service that must occur within 6 months of the original cancellation date. Once another event is booked, a retainer will need to be paid to secure booking. The credit can only be used towards the remaining balance. No further cancellations are permissible. No further credits or refunds will be issued. * If the credit is not redeemed accordingly, the balance is forfeited.
Personalized items are non-refundable and were paid in full to a third party at the time of ordering. These items personally belong to client. The item(s) can be mailed to you at applicable postage costs or pick up can be arranged.
Balloon re-stocking fee is applied when specialty balloons, hardware, and supplies are purchased; and/or balloons have been purchased, inflated or assembled in preparation for your event. This fee is generally 15% of the event balloon total, or cost of labor and supplies, whichever is greater.
Special consideration for cancellations will be made in the event of military deployment, death of the client or close family member, Covid-19 illness, and emergency employment schedule changes of first responders and medical workers. Proof will be required and each situation will be evaluated according to its specific circumstances. The retainer is non-refundable. Above ASR fees will apply. No refunds will be given, but credits may be applied.
Acts of God, such as inclement weather (lightning, thunderstorms, tornadoes, heavy rain, high winds, wintry weather, frozen ground, etc.), fire; Man-made acts (war, strike, riot, protest, crime, disruption of electrical or water services, legal authorities restrictions, epidemic, pandemic, unfavorable conditions, etc.) or any other natural or man-made hazards outside of our control occurs; put us, our inventory, you or your guests in harm’s way, we will not be held responsible.
Severe Weather.
Both parties agree to stay abreast of all imminent weather conditions. Contact us if it's likely that weather conditions will impact your event date. If rain is forecasted within 4 hours of the outdoor event set-up time, we will contact the client and allow cancellation with a reduced ASR. No refund will be given, but the credit can be applied to another event date or event balloon deliveries, based on availability.
We do ask that the host always have a backup plan, such as an inside location, covered gazebo or other alternative within reason.
For the safety of all, delivering, unloading and loading items during snow, thunder and lighting, extreme storms and windy conditions will be considered. We will not set up outdoors during these harsh conditions. We also may request to come earlier during the day to set up your event, or come later in the day or the following day for breakdown and pick-up.
In the event we will explore delays, rescheduling, cancellation or credit (with a reduced ASR.) No refund will be given, but the credit can be applied to another event date or event balloon deliveries, based on availability.
Cloudy weather is not a cause for a cancellation subject to a refund/credit. However, after your decision to move forward, if we are in route and severe weather begins, no refund or credit will be given. Items are considered as “rented” once they are processed, loaded and in route to the client.
Yard Greetings: Can be set-up/collected in gentle rain. Can opt for Partial refund, less $25 ARF or Full credit applied to another event or service.
Glamping and tents: Glampers and tents are water-proof. Can be set up in gentle rain. Actually the glamping experience is soooo relaxing in rain. Glamper and tent will not be included indoors. A Courtesy Refund of $75 (glamper) and $30 (tent) will be issued.
Outdoor movies: A Courtesy Refund of $75 will be issued. All other items can be set up indoors.
IF STAFF IS NOT AVAILABLE, AND SHOULD IT BEGIN TO RAIN DURING YOUR EVENT, WE GREATLY APPRECIATE IF YOU MOVE ITEMS TO A COVERED AREA. WE WILL COMPENSATE YOU FOR THIS ACTION.
Outdoor Set-up. varies with each service. See specific service for details.
Wedding and Event Cancellation/ Postponement Insurance can be acquired to protect your investment with us. Please refer to Google or other search engines.
ON-SITE DECORATIONS & SERVICES.
Dissatisfactions should be brought to our attention immediately. We will make reasonable changes until satisfaction, within reason. Resolutions may include reconfiguring or replacement of the product, providing another attendant at a later date free of charge, issuing a full/partial credit or refund, or adding additional décor to your event. See On-Site Changes for more details.
In order to receive replacement, credit or refund, we require that several images from various perspectives be emailed to us within 3 days using the format described in the contact form. The deadline to report issues is within 3 days. After this, no replacements, refunds, or credits will be issued. This guarantee does not apply if negative reviews are posted or taken to any internet format before communicating with PUPM administration and allowing us the opportunity to make things satisfactory.
**Should the client receive replacement, refund or credit, and we subsequently discover that negative reviews were posted prior to the issuance, the client will be responsible for reimbursement of any replacement, refund or credit.
OUTDOOR USAGE
ALL RENTAL ITEMS ARE INTENDED AND PRICED FOR INDOOR USAGE, unless otherwise specified. You must inform at booking of your desire for outdoor usage. The type of turf will be considered. If permitted, outdoor usage of upgraded and specialty rentals require a covered space with a flat, solid and protective flooring. In some instances, a rug, artificial turf or other acceptable flooring may be required. Additional hardware, weighted sandbags, tethering, tying down and other securities will likely be implemented to protect from wind, rain and to ensure a safe experience. Therefore, an Outdoor Set-up Fee, varying upon the security needs required will apply.
A Post Cleaning Fee starting at $75 per item will be charged if it is determined our property was relocated outdoors against our knowledge and permission. Replacement costs also could apply, particularly if an item is stained by grass or mud, or damaged by wind or rain. PUPM is not liable if items were relocated without our consent and cause physical or property damages.
Courtesy Refund. Should we deem that wind, rain or weather may pose a safety issue resulting in item(s) tipping over, or causing damage to guest and/or property, we reserve the right to install the item(s) indoors, or not to install it at all if no indoor space is available. $75 will be refunded in the event we cannot install item(s) because of wind, rain or weather issues.
ALL ITEMS ARE RENTAL with the exception of balloons and personalized products. POP UP PARTY MAGIC has an extensive collection of rental items and décor which are property of PUPM. However, we work with some amazing local rental companies. In which case, you will be provided criterion for those.
OUTSOURCED RENTALS and your usage will be governed accordingly. Outsourced event rental costs must be paid in full at the time of booking so that we can secure price and availability of the items. Our website features both items in our inventory and items from our supported rental vendors so that we can transform your ideas into the magical event that you imagined. We’re always adding to our inventory. Let us know your interests and this may be the next piece to our collection.
RENTAL RESPONSIBILITY. The client, or lessee, agrees not to loan, sub-let, sell, or any other manner disposed of our property. The client agrees to be liable for any loss of said equipment by reason of fire, theft, or any other cause. All rentals must be surrendered at the end of the event, or according to the contract. Rental items are not for sale. Damaged items are not for sale.
TAKING CARE & CAUTION. Do not leave babies and small children alone with products. All children must be supervised. Rentals should be used for the purpose they were manufactured and/or intended for. Please respect our property and do not stand, lean, or sit on the arms of the chairs and other rentals, take apart, remove, discard, vandalize, replace, relocate or play on or around, sit on (other than chairs), lean against or use our property in any manner other than for its intended purpose. Some parts have very, very sharp edges and can caused severe injury when handled improperly. Our yard greetings, backdrops, walls and many other displays cannot support the weight of a person leaning against it. Some items can tip over or fall down resulting in injury. If you are not satisfied, please contact us immediately for removal. Encourage your guests to take precautions.
Overnight rentals. Please bring all electrical inventory inside overnight, with the exception of inflatables and movie screens. Sporadic overnight rain, humidity changes can result in damages. All factors can result in damages and loss incurring replacement costs and loss of revenue.
Inclement weather. Please bring all electrical inventory inside should it begin to rain heavily, including the blower from the movie projector. A little rain won't hurt fans/blower inside of movie screen and inflatable greetings.
JUST PLEASE MAKE SURE THAT RAIN WATER IS NOT POOLING WHERE ITEMS ARE LOCATED.
Expect Cautions! Please supervise all children around equipment. A mature person should be designated to operate all electrical equipment. Extension cords can pose a tripping hazard. Please plan to have rentals set up where they do not intrude traffic flow. WE ARE NOT RESPONSIBLE FOR ANY INJURIES.
Damaged, Worn or Missing Items. Rentals must be returned with attachments, accessories and all components that were provided at the onset of the rental, and in the same condition as originally received. We will notify the client upon inspection, including images, or lack thereof. Within 7 days after the event we will provide an invoice with a damage and loss report, including costs for property that is damaged, worn or missing or negatively affected. The client agrees to pay for all damages or loss upon receipt. A Statement Cleaning fee is required at booking for the rental of throne chairs ($100) and other furnishings ($50), considering general cleaning. However, if the items are moderately or heavily soiled, a Deep Cleaning fee will incur or replacement costs if soiled beyond reasonable usage. Damages to our flower wall and greenery walls are $60 per panel, or 12’ x 12’ section; with losses up to $6000 replacement to cover supplies, artistic labor, loss of revenue and other administrative costs.
Stain Warning. Please DO NOT SIT ON WHITE or LIGHTLY COLORED FURNITURE while wearing dark or denim colors due to likeliness of staining. This caution includes, but not limited to, foods, like curry, coffee, red wine, or ink and markers. These hazards will cause permanent damages to the items and the client/lessee will be responsible for the full replacement value of the rented item and/or assessed a $250.00 Mishap Cleaning Fee if the item is determined not to be permanently damaged.
MARKETING
Photos will be taken of our designs and decor set up at your venue. Images may be displayed on our website, social media platforms or used for marketing. we will also place our 'signature" on your lawn, on a table, or somewhere at the party or event.
ATTORNEY & LEGAL FEES
The Client agrees to pay attorney fees, collection fees, court cost and any other expenses we might incur in the collecting of any charges under this agreement, or in regaining possession of the rental items or otherwise in enforcing the terms of this agreement. The Client agrees that dispute resolutions are subject in the jurisdiction to the laws of the State of Georgia.
EXCLUSIVITY CLAUSE
Due to the professional level of our designs and integrity of our business, POP UP PARTY MAGIC, or Ms. Paradise & Po. will be the exclusive, or “sole” Design & Décor vendor OR Balloon artist for your event. Any designers will be direct employees or sub-contractors of PUPM. By signing and agreeing to services with us, the client agrees that no other person or company, including but not limited to, an event designer, planner, coordinator, caterer, volunteers, other professional, the client, or otherwise, shall provide design and décor or balloons for said event/party without the following exceptions as described below. This protects our professional reputation and ensures uniformity throughout the event/party.
Rentals from other companies are an exception. PUPM should be made aware of this during booking and planning so that it can be incorporated into your design.
Personal banners and backdrops are welcome. PUPM should be made aware of this during booking and planning.
Event planner of hire incorporating décor should inform PUPM at the time of hire/reserving.
Exceptions are at the sole discretion of POP UP PARTY MAGIC and must be in writing. Should this occur against our better judgement and consent, PUPM reserves the right to abort the job for breach of contract and NO refund will be given.
**This clause shall also work adversely, if your event is booked in a venue that provides designs and décor as part of your rental agreement, or the event planner/decorator of hire is also incorporating décor, it is the client’s responsibility to inform the venue or event planner of our services and provide PUPM with written permission/acknowledgement from these entities. This should be provided before booking services or as soon as possible.
Your safety and security are important to POP UP PARTY MAGIC. We guarantee the safety of all information provided to us, including that credit card transactions processed through our website and/or invoice are safe and secure.
The Client agrees to transfer jurisdiction to the laws of the State of Georgia (Gwinnett) for dispute resolution.
How will my personal information be used?
As citizens ourselves, we are very concerned about how our personal information (name, e-mail address, preferences, etc.) is used. The owner of PUPM is committed to your privacy. As a result, we will always make sure that any information you elect to provide us is kept confidential. We pledge that we will never provide that information to anyone who is not involved in the fulfillment of your service request and order. We only use your e-mail address and any other information you elect to provide us to better serve you. It is necessary that we communicate throughout the process of your event. This communication may be via postal mail, email, live call or text. We may also keep you informed about changes in our site, policies, and services; while new products, promotions and special pricing are only available to our customers and newsletter subscribers. You can rest assured that your information is safe with us. For each visitor to our website, our web server does not collect information regarding your domain or e-mail address. We do not collect information on consumers who browse our web site. With respect to cookies, we do not use cookies to store visitors preferences, record session information, or any personal identifying information.
What type of security measures are taken to protect my personal information?
Only administrative staff has access to information shared with PUPM. Your ACH information is deleted after the close of business with your event. With respect to security, we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The Federal Trade Commission by phone at 202-FTC-HELP (203) 244 -7844 or electronically at https://www.ftc.gov.
Is it safe to use my credit/debit card with Pop Up Party Magic? Yes, it is extremely safe. Each invoice provides instructions on how to make payment. Visa, MasterCard, Discover, AmEx, and PayPal payments can be processed through our website’s ‘Payment Center’ with a 3% processing fee. We guarantee you 100% safety when you use your credit/debit card with us.
What if I do not want to use my card on the internet or website?
That's fine. You are welcome to make payment via Zelle through financial institutions. Corporate checks are also accepted. Routing numbers can be provided by phone or you may schedule an appointment to meet at our boutique design studio to provide your corporate check. No personal checks Apple Pay or Cash App is accepted.
Does PUPM offer a credit card guarantee?
Based on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00. PUPM will reimburse you for that amount, up to the full $50.00. We request valid driver’s license or state issued identification to reserve an event or purchase with us. In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they provide to you.
Is Pop Up Party Magic licensed and Insured?
Yes, we are. Proof of license and insurance is provided upon written request.
What is your Limitation of Liability policy?
Neither PUPM nor client will incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond reasonable control. PUPM is not responsible for Acts of God/Man, severe inclement weather, or other situations that may cancel or postpone the event. PUPM is not responsible or liable for any injury, losses or damages caused directly or indirectly by accidents or acts beyond our control; including but not limited to, property damage, latex, skin allergies and other allergies, choking hazards, bodily harm from products or event services, that may be caused to any person or personal property. PUPM is licensed and insured. PUPM is not responsible for accidents or injuries related to our décor that is caused by mischief or mishandling by the client, guests or site staff. Client agrees to indemnify and hold PUPM harmless of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys' fees and costs, to the extent caused by or arising out of or relating to the work performed by PUPM.
HOLD HARMLESS PROVISIONS.
The client, responsible billing party, agrees to indemnify and hold Pop Up Party Magic harmless from any and all claim, actions, suits, proceedings, costs, expenses, fees, damages and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Client hereby releases and holds harmless PUPM from injuries or damages incurred as a result of the use of the leased equipment. PUPM cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Client also agrees to indemnify and hold harmless PUPM from any loss, damage, theft or destruction of the equipment during the term of the lease and any extensions thereof. The client assumes all risks inherent in the operation and use of the rented equipment by themselves and anyone else. The renter assumes the entire responsibility for the defense of, and to pay indemnity. And hold us Harmless from, and releases us from any and all claims for damages to property or bodily injury (including death), or loss of time and inconvenience resulting from the user possession of rental equipment, whether or not it be claimed or found that such damage or injury resulted in whole or part from our negligence, from the defective condition of the rented equipment or form any cause.
DISCLAIMER OF WARRANTIES.
Pop Up Party Magic makes no warranty of any kind, either express or implied, as to the condition of or performance of any leased equipment and client agrees to immediately cease use of the equipment and contact PUPM if any of the lease equipment or décor develops any indication defect or improper working conditions. Client agrees to use the equipment at client’s own risk.
BREACH/INDEMNITY/ARBITRATION.
In the event that Client breaches any of the terms of this lease, the client will pay for all consequential damages and further indemnify Pop Up Party Magic for all costs incurred by PUPM incurred in enforcing the terms of the lease or in defending any claim or lawsuit arising out of the operation of said equipment, including the amount of any judgment, attorney’s fees and costs. If PUPM Events determines, within its own discretion, that client has failed, in any way, to observe or comply with the conditions of this lease, PUPM may exercise any of the following remedies: termination of this agreement; reenter property and retake the equipment; declare any outstanding rent and charges immediately due and payable and initiate whatever legal proceedings necessary to recover said equipment or monies; and/or pursue any additional remedies available it by law. If a conflict arises, PUPM and client will abide by the Georgia state laws and forgo filing a lawsuit to solve the dispute.
ELECTRONIC SIGNATURES.
Pop Up Party Magic uses an electronic signature in lieu of a hand written signature on an invoice or contract. Your electronic signature asserts that you (1) will be the lessee, lessee representative, contact person, or other individual assuming the role of the lessee, or appoint a designated individual as the person of contact, (2) assume all risks associated with set-up/installations, balloons and other décor items at the time of booking by the client and recipient, and (3) will be solely responsible for adhering to the terms set forth by in any service agreement and any and all accompanied addendum(s).
By reserving, you acknowledge that you have completely read, understand and agree with any and all accompanied addendum(s) and agree to further release Pop Up Party Magic and its staff, contractors, entertainers and other affiliates from any and all liability.
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